FAQ

Tickets and prices

Which payment methods are accepted ?

You can pay in cash (up to a €100 note) or by Bancontact, Visa or Mastercard. We do not accept cheques. “Sport et culture” cheques issued by Sodexo and Endered are also accepted (hard copy and electronic versions).

What are the conditions for free entry ?

  • The Pass is free for children under 6.
  • The Pass is free for teachers, on presentation of a “Carte Prof”, along with an ID document or any other document that confirm your status as an active teacher.
  • For journalists, on presentation of a press pass along with an ID document.
  • On presentation of the 365- Attractions et Musées card, along with an ID document (valid for 2 people).
  • On presentation of the ICOM card (only valid for the owner of the card).
  • If you are accompanying a teacher, on presentation of the “Educpass” card, the “Carte Prof” and an ID document.

Why buy tickets online ?

If you buy your tickets online, you can save money by getting a discount :

  • €11 instead of €15 for adults
  • €8 instead of €10 for children

Can I buy tickets online ?

This is not currently possible. However, our teams are working on a new platform at the moment where you will be able to buy day and season tickets.

Where do I need to go if I have bought tickets online in advance ?

When you arrive, go to the ticket office; a member of staff will scan your online ticket and provide you with some vital information for your visit.

Is my season card valid for one year?

That’s right. From date to date.

I’m part of a group. Can I buy my ticket online ?

If you are in a group of young people or adults, it is not possible to buy a ticket online.
You can book your tickets by calling (0)65/61 21 60 or via the online booking form.
If you want to take part in an activity (€40), booking is essential.

 

Opening hours

What are the Pass opening times ?

Opening times vary:

During Belgian term times, the Pass is open on Monday, Tuesday, Thursday and Friday, from 9am until 4pm; it is also open for the last weekend of the month, from 1pm to 6pm.
During Belgian school holidays, the Pass is open every day, from 10am until 6pm.
In September and December, outside school holidays, the Pass is closed.

We recommend always looking at the calendar to check our opening times.

Is the Pass open at weekends ?

The Pass is open on the last weekend of the month, from 1pm until 6pm. It is also open during weekends in (Belgian) school holidays from 10am until 6pm.

For weekends during the Christmas holidays, check the calendar.

On which days is the Pass free of charge?

The days on which the Pass is free of charge vary from year to year. Check our “events” page regularly, or sign up to our newsletter.

 

Workshops

Do I need to pay for family activities ?

No, once you are on the site and have passed through the ticket office, you can access all the activities available, subject to availability (this commitment is not contractually binding).

Why are there no family activities during term time ?

During term time, our facilitators are all hard at work to offer all sorts of educational activities to classes, from reception to the end of secondary school. This means they can’t offer activities to individual visitors. During French Zone B holidays, we do however try to put on 1 or 2 activities every day, depending on staff availability. We are aware that the activities available are limited during these times, so ticket prices are reduced accordingly: €11 instead of €15 for adults and €8 instead of €10 for children (< 18 years old).

Can I find out about the activities available to individual visitors in advance ?

No. You can check the programme of activities when you arrive at the Pass. You can then plan your day according to the activity themes and the exhibitions you’re interested in.

However, in the “activities” tab, under “A family”, you can get an idea of the possible activities available; some of them are put on every day, subject to the availability of the facilitators.

As an individual visitor, do I need to book to take part in an activity ?

No, there is no advance booking. You can check the programme of activities when you arrive at the Pass. You can then plan your day according to the activity themes available and the times for each one, as well as whichever exhibitions you’re interested in.

Can we go to the top of the Pit-Head Frame ?

Access to the Pit-Head Frame is not currently permitted for safety reasons.

Are climbs of the slag heap planned for individual visitors ?

We do not offer accompanied climbs of the slag heap, except during specific events. You are however free to walk up to the top and enjoy the stunning view of the region.

 

Services

Does the Pass have a cafeteria ?

The Pass has a cafeteria serving snacks and light refreshments. Weather permitting, the cafeteria’s terrace offers access to outside spaces, not far from the play area.

Can we have a picnic at the Pass ?

You can bring your own picnic to the Pass’s cafeteria.

Is there somewhere I can leave my belongings ?

There are lockers in the Passerelle, near reception, where you can leave your coats and other bulky items with complete peace of mind.

Is WiFi available free of charge ?

Yes; the password can be found on your entrance ticket.

 

Accessibility

Is there a charge for parking ?

No. Parking is free throughout the year.

Is the Pass accessible to people with limited mobility ?

Yes: there are lifts in all the buildings.

Is the Pass accessible to the deaf and hard of hearing ?

Although the exhibitions include audiovisual content, you can still enjoy them thanks to the many explanatory texts and experiments.

Are pushchairs allowed on the site ?

Yes, of course, you can bring your child’s pushchair into all areas of the Pass. There are lifts in all the buildings.
Folding strollers available upon request.

Are animals allowed ?

No, animals are not allowed in the museum, apart from guide dogs.

 

Events

Can I book a room at the Pass for my event ?

If you would like to hire a room for a private or corporate event, go to event site or send an email to event@pass.be.

Can I organise my child’s birthday party at the Pass ?

We no longer organise birthday party packages, but you can still come to the Pass and visit our cafeteria, with no obligation to buy anything.

 

Haven’t found an answer to your question?
Do not hesitate to contact us. We will be happy to respond quickly to your request.