Privacy policy

Data processing officer

The Pass – Parc d’aventures scientifiques scrlfs
Rue de Mons 3
7080 Frameries  (Belgique)
hereinafter referred to as “The Pass”

Tél. + 32 (0)65 61 21 60
Fax +32 (0) 65 61 21 99
E-mail : pass@pass.be

The Pass is registered with the Crossroads Bank for Enterprises (CBE) under corporate registration number: 0462 311 896 – TVA: BE 462 311 896
The Pass is a civil limited liability company with a social purpose under Belgian law.

Processing your personal data

Respecting your privacy is a priority for the PASS.

We are mindful of your right to be informed about how we process personal data, such as your surname, name, address, date of birth, telephone number, e-mail address, etc. (your Data) which you provide to the Pass.

The personal data you provide is only stored with your express and informed consent according to the conditions and instances described below.

This “Privacy Policy” explains how we use your data, in addition to the measures we take to maintain confidentiality and security.

We only have access to data which you provide us with when creating a customer account, contacting us, filling out a form, subscribing to our newsletters or as part of a competition entry or a survey.

Some data must be provided, whereas other data is optional.

Your data is collected and processed in accordance with current Belgian legislation, in particular the Belgian law of 30.07.2018, on privacy protection relating to the processing of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The purposes of precessing data

The Pass gathers and processes your data for specific and limited use, in order to :

  • manage our relationship and communicate with you and to inform you of our offers and services. For example, we gather and use your data to inform you about our activities and events;
  • carry out internal statistical surveys and market research. For example, to assess your interests and preferences and to better tailor our activities and communication strategy;
  • manage our relationship with participants of competitions organised by the Pass and with those interested in our newsletters and other publications.

Data collection

1.Navigation on our website

While browsing our website, we collect your IP address for statistical purposes relating to the use of our website. No link is made between your IP address and any personal data which may identify you.

2. Data collected for e-marketing

When you buy your tickets online, you are asked to register and provide personal information such as your surname, name, e-mail address and postal address. This information is only used to complete your online purchase (to send you e-tickets, confirm your purchase, cancellation, etc.). This data is not stored for any other purpose such as direct marketing. This data is not stored on any medium for commercial purposes nor is it passed on to third parties.

Following your registration, you are invited to subscribe to our newsletter. At this stage, you have the possibility to give us information about your interest, so that we can keep you informed of anything likely to be of interest to you.

If you have agreed to receive our newsletter by checking your interest, the personal data you provided when you subscribed will be stored on our databases. You will then receive information on our activities and events by e-mail or post. Under no circumstances will your personal data be passed on to third parties.

If you would no longer like to receive our newsletter, all you need to do is ask us by email (address: pass@pass.be) or by writing to the following postal address: Pass scrlfs, rue de Mons 3, 7080 FRAMERIES.

3. Data collected when booking a visit to the Pass

When you make a booking for the Pass, by phone, e-mail, post or via the online form on our “Book a visit with a school” / “Book a visit with a group” pages, you will be asked to provide personal information such as your surname, name, e-mail address and postal address. This information is only used to complete your booking and to ensure your visit goes smoothly. This data is not stored for any other purpose such as direct marketing, unless you have given your express consent. This data is not stored on any medium for commercial purposes nor is it passed on to third parties.

4. Data collected when subscribing to our newsletter

When you subscribe to our newsletter via the website, you are asked to provide personal information such as your surname, name and e-mail address. You are also asked to provide information about your interests, so that we can keep you informed of anything likely to be of interest to you. The personal data you provided when you subscribed to the newsletter will be stored on our databases. You will then receive information on our activities and events by e-mail. Under no circumstances will your personal data be passed on to third parties.

5. Data collected when taking part in our satisfaction surveys and competitions

When you visit the Pass, you will have the opportunity to take part in our satisfaction surveys and/or competitions, you can do this at the museum on paper or via an interactive terminal, or via a survey or competition sent by e-mail (if you have given your express and informed consent to provide your e-mail address for this purpose).

When you take part in a survey or competition, you are asked to provide personal information such as your civility, surname, name, e-mail address, and phone number.

Information such as your geographical location and your sex do not allow you to be personally identified and are only used for statistical purposes. Personal information is only used to contact competition winners and to respond to any comments you make as part of a satisfaction survey.

In the case of participation in a contest, your data will be destroyed at the end of the contest. If you wish to leave your opinion via our satisfaction surveys, your data will be kept solely for statistical purposes. Your data will never be (re) transmitted to third parties.

6. Time period for data storage

The Pass will only store your data for the length of time necessary for the intended purposes and in accordance with legal requirements and for a maximum period of 3 years.

The Pass will not store your data unless you have given your express consent.

7. Sharing your data

Your data may be shared with those acting on our behalf (and not considered to be third parties), for processing in line with the purposes for which the data was collected.

The Pass makes sure that its subcontractors guarantee a high level of security and confidentiality when managing and protecting data.

8. Rights of access, rectification and objection

In accordance with the Law of 30.07.2018 on privacy protection relating to the processing of personal data and the European regulation “GDPR”, you have the right to access your data and to update or amend it.

To do this, please contact the data processing officer of the Pass by e-mail (address: privacy@pass.be) or at the following address: Pass scrlfs, rue de Mons 3 at 7080 FRAMERIES.

In the event you do not wish to receive information, communications, offers, newsletters or any communication from Pass, you can inform us by e-mail.

You can also send your request in writing to the following address: Pass scrlfs, rue de Mons 3 at 7080 FRAMERIES.

9. Security and confidentiality of your data

Access to your data is limited to our employees and sub-contractors who need access to it and who observe strict confidentiality standards in the treatment of your data.

To guarantee the security and confidentiality of your data collected online, we have implemented the highest levels of security and we only work with sub-contractors with similar high standards.

Despite our efforts to create a reliable and trusted Internet site, please be aware that the Internet is not a totally secure environment.

Consequently, the Pass cannot be held responsible or guarantee the security of your data during its Internet transit.

We advise parents and legal guardians to supervise their children when they use the Internet in order to prevent the risk of personal data being shared without valid consent.

10. Transmission to third parties

We never sell or rent out your data to businesses or individuals who are not part of the PASS. We treat your data as confidential information.

We occasionally call upon the services of external intermediaries. We may, for example, use financial intermediaries in order to facilitate your payments (when you buy tickets online for example).

In particular, this means that for certain tasks or studies, your data is temporarily passed on to third parties if we do not have the means to carry out these tasks ourselves. In this case, we systematically make sure that your data is treated as confidential and contractually secured.

11. Transfert of data abroad

The Pass will never transfer your data outside the European Union, to a country which cannot guarantee an appropriate level of data protection, within the meaning of the Law of 8.12.1992 on privacy protection relating to the processing of personal data and the European regulation on the subject.

If this were the case, the Pass would undertake all the necessary measures (contractual guarantee) to ensure that the processing of your data abroad had adequate and effective protection.

12. Surveillance cameras

Surveillance cameras have been installed around the site. This includes the parking lot and buildings made accessible to the public. There is a total of 64 fixed interior and exterior cameras.

The data are recorded on a secure server and kept for a minimum of 15 days and a maximum of 30 days (depending on the camera).

If you have any technical questions you can contact Jean-François Stuer, stuer@pass.be.

If you wish to have data deleted you can contact the Pass by e-mail (address: privacy@pass.be) or at the following address: Pass scrlfs, rue de Mons 3 at 7080 FRAMERIES.

Use of cookies

The Pass uses cookies. Cookies are small files issued when you visit a website and which are stored on the hard disk of your computer. In this case, cookies record your preferences and enable you to speed up subsequent access to the site and to facilitate your visits.

The period of storage of this data on your computer is limited to 1 year.

When connecting to a website, certain data is automatically sent to the site by the user’s browsing software. This data contains the IP address (a number which identifies a computer on the network), the brand and version of the browser as well as the operating system and the last web page visited. The aim is to improve the quality of our sites and the services offered on these sites. Information collected is anonymous and cannot be used to identify you.

When you visit our website, you will be shown a message about cookies. Continuing implies that you give your consent for cookies to be stored on your device (computer, tablet, smartphone, etc). If you do not want a website to install cookies on your computer, you can configure your browser to this effect.

We do not use cookies to collect personal data that might be able to identify you (except for your online purchases).

We never save passwords or information about your bank details.

See below a list of cookies we use and their purposes:

  • sCookieSecurity – Purpose: Information allowing the identification of a connected user
  • PHPSESSID – Purpose: Session identifier on the server
  • bInvoice – Purpose: During the purchasing process, it stores the user’s request for an invoice
  • noMobileRedirect – Purpose: Allows a mobile user to use the desktop version of the site
  • __utma, __utmb, __utmz et __utmc – Purpose: Cookies generate by Google Analytics – Supplementary information: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

In some cases, functional cookies are vital for browsing websites and enjoying all their functions.

Functional cookies allow you, among other things, to browse our website and benefit from all of its functions, such as images and windows.

Advertising cookies are installed by third-party companies in order to identify your areas of interest thanks to the products you look at or buy on our website and to customise the advertising that is aimed at you on the website or elsewhere.

Analytic cookies make it possible to put together statistics about our website, such as how long is spent on it and which pages are most popular, so that we can continue to improve the extent to which we meet your expectations.

The Pass uses social networking applications in order to share the content on our website with social networks. Cookies may come from social networks and be stored via our website by social networks when you use buttons such as “Facebook”, “WhatsApp”, “Instagram”, “Pinterest”, “Google +”, etc.

The social network may be able to identify you thanks to the application button, if you use it, but also if you do not use it when you visit our website if your account with the social network in question is active. If you do not want this to happen, you will need to close your social network sessions before you browse our website.

We recommend carefully reading the general terms and conditions and “privacy and cookies policies” for these social networks so that you are fully aware of these cookies and can make your choices about these social networks by configuring your accounts for each one.

Under no circumstances can the Pass be held responsible for the management of your personal data by these social networks via application buttons, which you have accepted by continuing to browse our website without first closing your social network sessions.

You can choose to disable cookies by changing the settings for your browser. However, by disabling these cookies, you may no longer have access to certain parts of our website.

If you would like to withdraw your consent to the use of advertising, analytic or social network cookies, please visit this website: http://www.youronlinechoices.com/fr/controler-ses-cookies/.

Hypertext links to other internet sites

Our Internet site may contain hypertext links to other Internet sites which are not operated or controlled by the Pass.

Consequently, the Pass cannot be held responsible for the content of such Internet sites, nor for the data protection practises of third parties which operate them and which may differ from our own.

Privacy policy amendment

We reserve the right to amend the Privacy Policy, for the purpose of compliance with current protective privacy legislation or to adapt it to our practices.

We would therefore ask you to check it regularly to keep up to date with any amendments. New versions will be uploaded to our website and the date in the last paragraph updated.

We will not make any amendments to reduce the level of protection of your rights, as stated in the current Privacy Policy, without your prior consent.

Contacting the Pass

For further information on this Privacy Policy, or if you wish to provide suggestions or comments on how to improve quality, please write to pass@pass.be (e-mail address).

 

Last modification of the Privacy Policy: 18th April 2019.